Privacy Policy
Last Updated: October 19, 2026
At Oddmark Custom Engraving, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit our website or do business with us.
1. Information We Collect
We may collect personal information that you provide directly when you:
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Place an order or request a quote.
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Contact us through our website, email, or social media.
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Sign up for our newsletter or marketing communications.
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Participate in a survey, giveaway, or promotion.
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Communicate with us about a custom project or business order.
The information we collect may include your name, email address, phone number, billing or shipping address, company name, project details, and other information you choose to provide.
Payment information: Payments are processed through the applicable payment provider. We do not directly store or have access to your full payment card details. We may receive payment-related information, such as the total amount paid, transaction status, and order details, as needed to manage your purchase.
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and interactions with our website. This information may be collected through cookies and similar technologies.
2. How We Use Your Information
We may use your information to:
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Process, produce, and fulfill orders.
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Prepare quotes and respond to custom project inquiries.
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Communicate about orders, payments, shipping, and customer service.
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Coordinate business, promotional, and bulk orders.
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Send newsletters or marketing communications when you have opted in or as otherwise permitted by law.
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Maintain, analyze, and improve our website and services.
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Protect against fraud, unauthorized activity, and security threats.
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Comply with legal obligations and protect our business interests.
3. How We Share Your Information
We do not sell your personal information.
We may share information with trusted third-party service providers when necessary to operate our business, including:
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Payment processors that securely process transactions.
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Shipping carriers that deliver orders.
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Website and hosting providers that maintain our website and online forms.
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Email and marketing platforms that support communications and promotional campaigns.
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Analytics providers that help us understand website traffic and performance.
We share only the information reasonably necessary for these providers to perform their services. Their handling of your information is subject to their applicable policies and obligations.
We may also disclose information when required by law, in response to valid legal requests, or when reasonably necessary to protect our rights, property, customers, or business.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve the visitor experience.
Depending on the tools in use, third-party services may also collect information about your website activity.
You can manage cookies through your browser settings. Where required by applicable law, we will provide appropriate choices for consent to non-essential cookies.
For additional information, please review our Cookie Policy.
5. Data Security and Retention
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, and meeting legal or tax obligations.
6. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to:
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Access: Request access to personal information we maintain about you.
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Correction: Request corrections to inaccurate or incomplete information.
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Deletion: Request deletion of personal information, subject to applicable legal and business recordkeeping requirements.
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Marketing opt-out: Unsubscribe from marketing emails using the unsubscribe link provided in the message.
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Additional privacy choices: Exercise other rights available to you under applicable privacy laws.
To make a privacy-related request, please contact us using the information in the Contact Us section below. We may need to verify your identity before responding.
7. Third-Party Websites and Services
Our website or social media pages may contain links to third-party websites and services. We are not responsible for the privacy practices or content of websites we do not operate. We encourage you to review their privacy policies before providing personal information.
8. Children's Privacy
Our website and services are intended for a general audience and are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 without appropriate authorization where required by law. If you believe a child has provided us with personal information, please contact us so we can review the situation and take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website technologies, or applicable legal requirements. Updates will be posted on this page along with a revised “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
Oddmark Custom Engraving